In the eReminder system we do a sequence of communication to remind patients of appointments.
The reminders can be set individually so the patient receives only the type of reminder they prefer. In the bottom left corner of the PtInfo window, you can select or deselect the reminders that the patient receives:
Recently we added a new feature called “family messages”. If two or more members of the same family are appointed on the same day, they will only receive one email or one text reminder or one phone call. It will list all the names and times for the appointments and when they reply to confirm, all appointments will be marked confirmed. As an adjunct, if one patient has two appointments on the same day, they will receive one reminder showing both appointment times. A reply will mark both appointments confirmed.
Click here for eRecall information.
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